FCDO Services »About us »Personal information charter

Personal information charter

This charter sets out the standards you can expect from FCDO Services when we collect, hold or use your personal information

We will ensure that we treat all personal information in accordance with data protection legislation, including the General Data Protection Regulation and Data Protection Act 2018.

When we collect, hold use or process in any way your personal data, you are entitled to be told:

  • the purpose for which the data is being used, and our lawful basis for processing it
  • how long we will keep your data and who we will share it with
  • whether it will be transferred or accessed outside the UK or EU, and what legal safeguards are in place to protect it
  • about any rights you may have, including the right to access your information or to object to its being used
  • about your right to complain to the Information Commissioner if you feel that your personal information has been mishandled
  • how to contact our Data Protection Officer (an independent adviser on data protection matters)

You are also entitled to have your personal information:

  • protected and kept secure
  • kept accurate and up to date
  • not used for purposes which are incompatible with those for which it was collected
  • retained only for as long as it is needed for the purpose it was collected for (unless it must be kept as part of the historic record)

How to access your personal information

If you would like a copy of any personal information that we hold about you, please contact the Knowledge and Information Management (KIM) Team at FCDO Services.

You can request this by email or at the address below – please provide as much detail as possible about what information you think we hold:


Data Protection Officer
KIM Team
FCDO Services
Hanslope Park (HP71)
Milton Keynes
MK19 7BH
United Kingdom

Privacy notice

Our Privacy Notice explains in more detail how we will handle your data.

Data Protection Officer

If you have any concerns about how FCDO Services is handling your personal data, you may contact the Data Protection Officer (DPO).

The DPO provides independent advice and monitoring of FCDO Services’ use of personal information. They can be contacted at the following email address:


To get independent advice about data protection, privacy and data-sharing issues, you can contact the Information Commissioner:

Information Commissioner
Wycliffe House
Water Lane

If you’re a Partner Across Government wishing to enquire about data sharing pursuant to the Data Sharing Governance Framework, please contact our Knowledge and Information Management Team.